Discover the power of a reliable and efficient service

It is not enough to have an innovative, high-performance machine.

You need a reliable and responsive service to ensure your efficiency.

Our services

Turnkey service from the installation of your QCRx

When you choose the innovative QCRx® solution, you benefit from a comprehensive service that starts with your first demonstration.

Installation of QCRx

When you choose your robot for spectrometric analysis at Icones Services, you can be sure that Wenn Sie Ihren Roboter für die spektrometrische Analyse bei Icones Services auswählen, können Sie sicher sein, dass

When you choose your robot for spectrometric analysis at Icones Services, you can be sure that

Our aim is to make customization simple and intuitive for your pharmaceutical preparation department.

Commissioning is fast and customized to meet your pharmacology needs.

Our technical team will take care of everything to ensure that your machine integration runs smoothly:

Assembly

Commissioning

Configuration

Create your own bookstores

After your first assignment and with the help of our physical and online training, you can start setting up your own bookshop and carrying out your first checks.

A service for preventive and corrective maintenance

Our maintenance service guarantees you constant performance and a system that is always ready for use. With this service you get :

Maintenance contract

To guarantee you maximum machine availability.

Preventive interventions

Regular preventive interventions to avoid interruptions.

Problem solving service

Fast troubleshooting by our technical team if necessary.

Reactivity
Accuracy

A hotline in the service of pharmaceutical-technical assistants

Technical support

Get responsive, dedicated support for operators and biomedical engineers.

Online support

Our online support is available from Monday to Friday to quickly resolve questions about usage or technical incidents.

Continuous training with our e-learning platform

To guarantee you a smooth and intuitive introduction, our team has designed a complete e-learning training course.

In this training course, you will learn how to operate our spectrometric control unit.

It is accessible at any time for new employees, pharmacists and residents.

It is accessible at all times for new employees, pharmacists and physicians in training. You can keep your teams up to date on QCRx® features and updates.

Accessibility
Formation

Discover the advantages of installation assistance for your QCRx

Discover the benefits of the installation aid for your QCRx

Discover the benefits of installation support for your QCRx

And thanks to our e-learning platform, which you can access around the clock, your teams remain trained and efficient at all times.

By introducing QCRx, you ensure that your pharmaceutical laboratory offers a comprehensive service:

Together we are advancing spectrometric control in the pharmaceutical industry

The big brother of the QCRx® was created through close cooperation with pharmaceutical companies. In order to continue to respond to your growing requests and with the aim of mutual support, we have created the QCRx® community.

This international community allows you to interact with experts like you who test this device every day. Thanks to this community, you can follow our progress and play your part.